Making Decisions

The old way and the new way. You decide which to use.

Old

New

The traditional, old way, of making decisions.

The emerging, new way, of making decisions.

 

Events have no history—problems exist in isolation. Problems are discrete.

 

All events have a history. An event without a context is not an event.

 

Begin by analyzing the problem.

 

Begin by understanding the situation.

 

People cause problems—people should be blamed.

 

Problems come from defective processes. Don’t blame the person—fix the process.

 

Managers should analyze a problem, and decide what to do.

 

Managers should help those closest to the problem understand the situation.

 

When you tell people what to do, the problem is solved.

 

When people understand the situation and know they have control, they will fix the problem.