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Company Culture Basics
Introduction
"Company Culture" Defined
Benefits of a Good Company Culture
How Long Culture Change Takes
The Cost of Culture Development
Example — Culture Change in Three Days
The Person
People — Why We Do What We Do
To Understand Behavior, Look at the Situation, Look at the Culture
A "Good Company Culture" Defined
Many Employees Think One thing, But Do Another
Example — Capturing the Spirit of Independence
Laws and Principles of Culture
The Two Halves of Culture
The Five Levels of Culture
Evolution of a Work Culture
Company Culture — A Look at Its Structure
Studies and Report Will Not Develop a Company Culture
Some Company Culture Maxims
How to Change Your Company Culture
Actions
Beginning the Culture Development Process
The Formal Culture Change Process
18 Actions to Build Your Culture
Example — A Plant Turnaround
Tools
The Cultural Interview
Make Better Decisions
Better Meetings — Use the "Plus Delta"
The HR Professional as Internal Culture Consultant
Organizational Climate Survey
Questionnaire—About People, Culture, and Relationships
Topics and Issues
Problems
Turnover and Retention
Retention—Tomorrow's Challenge
Attitude is a Two-Way Street
Morale
Resistance
Managing Your Boss
From Silence to Homicide
Making Meetings More Open
When Competition is Destructive
Actions
Empowerment—Promotions and Transfers
Empowerment—Selecting Your Own Leader
Empowerment—The Self-Organizing Supervisors
Empowerment—Building Collaboration
Example — Strategic Plans That Get Results
Merger and Acquisitions
Leadership
Quickly Build an Effective Work Team
Ask People What Motivates Them
The New World Leadership Style
Making Decisions
Problem — Who Has It?
Delegation
360 Degree Feedback-The Cultural Approach
Three Essentials for Effective 360-Degree Feedback
Listening
Helping Groups Stay on Track
Control — Get Out of the Way!
When Opportunity Knocks — Be Ready
Frequently Asked Questions
Resources
Meridian Group's Services
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